Customer Service Associate at LAUNCH

LAUNCH

Customer Service Associate

Full-Time in San Francisco, CA - Remote OK - Associate

We are a small team of passionate innovators. We host the LAUNCH Festival (the largest startup event in the world), produce the popular podcasts “This Week in Startups” (TWiST) and "Angel," run the LAUNCH Accelerator, Jason's Syndicate, and LAUNCH Ticker. We invest millions of dollars into promising founders every year, some of which go on to change the world.

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Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

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The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Customer Service Representative Responsibilities

  • Handle incoming calls

  • Identify and evaluate customers’ needs to deliver satisfaction

  • Build sustainable relationships of trust through open and interactive discussion

  • Provide accurate, valid and comprehensive information by using the right methods/tools

  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Go the extra mile to engage customers

Customer Service Representative Requirements

  • Some proven customer support experience or experience as a client service representative

  • Track record of not just reaching, but exceeding quota requirements

  • Strong phone administration skills and active listening capabilities

  • Experience with CRM systems and practices

  • Customer orientation and capacity to adapt/respond to different types of characters

  • Exceptional communication and presentation skills

  • Ability to multi-task, prioritize, and control time effectively

  • High school degree

Tools you’ll live in:

  • Slack
  • Our Website
  • Phone
  • Email
  • Mixmax
  • Pipedrive
  • Google Drive
  • Mailchimp

Perks at LAUNCH:

  • Work closely with a cross-functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience.
  • A fast pace learning environment with significant availability for new opportunities.
  • Weekly team lunches and occasional team-building events.
  • Medical coverage.

If you think you'd be a great fit for our team, we'd love to review your experience!

Hourly rate: $15 - 20 per hour depending on experience.